GlobalProtect Required client certificate not found - Export-Import certificate(s)

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GlobalProtect Required client certificate not found - Export-Import certificate(s) L1 Bithead

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‎02-07-2021 04:47 PM - edited ‎02-07-2021 04:48 PM

Windows 10 (1909)

GlobalProtect stopped working with error message "ConnectionFailed: Required client certificate not found".

Our IT Administrator is unable to solve it, sorry.

I have another Windows 10 laptop, that have certificates and GlobalProtect works fine.

0 Likes Likes 9 REPLIES 9 L1 Bithead

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‎02-07-2021 04:50 PM

02/08/21 10:25:42:262 CaptivePortalDetectionThread: IsDetectingCaptivePortal=0, PreLoginIsDone=1
(T15364)Debug(5016): 02/08/21 10:25:42:262 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
(T15632)Info ( 502): 02/08/21 10:26:06:975 msgtype = setdebug
(T15632)Info (1640): 02/08/21 10:26:06:975 Setting debug level to 6
(T15632)Dump (11128): 02/08/21 10:26:06:975 Set m_bPreviousSwitchOffMsg to 0
(T15628)Debug(2381): 02/08/21 10:26:06:975 Setting debug level to 6
(T15632)Dump ( 312): 02/08/21 10:26:10:899 Recv len is 1008
(T15632)Info ( 502): 02/08/21 10:26:10:899 msgtype = portal
(T15632)Debug(2234): 02/08/21 10:26:10:899 ----portal processing starts----
(T15632)Debug(2262): 02/08/21 10:26:10:899 User profile type is 0(not roaming)
(T15632)Debug(2295): 02/08/21 10:26:10:899 pg, source = 0, old source is 0
(T15632)Debug(2317): 02/08/21 10:26:10:899 pg, preferred gateway not set in message, old prefergateway=:)
(T15632)Dump (2370): 02/08/21 10:26:10:899 checkupdate tag exists with value no
(T15632)Debug(2374): 02/08/21 10:26:10:899 CheckUpdate is false.
)(T15632)Debug(2389): 02/08/21 10:26:10:899 portal-certificate-verification is yes
(T15632)Dump (2399): 02/08/21 10:26:10:899 m_bVerifyPortalCertificate and m_bAdditionalCheck are true.
)(T15632)Debug(2429): 02/08/21 10:26:10:899 No saml-load-cache tag.
(T15632)Debug(2452): 02/08/21 10:26:10:899 no saml-auth-error tag.
(T15632)Debug(2465): 02/08/21 10:26:10:899 allow-cached-portal is yes
(T15632)Dump (2504): 02/08/21 10:26:10:899 This portal message is not from prelogon thread
(T15632)Debug(2509): 02/08/21 10:26:10:899 NewWinUser is MINDLINM, WinUser is , PreviousSwitchOffMsg is false
(T15632)Debug(2510): 02/08/21 10:26:10:899 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername
(T15632)Debug(3268): 02/08/21 10:26:10:899 Grace period is 0
(T15632)Debug(6522): 02/08/21 10:26:10:899 StopThreads starts:
(T15632)Debug(6529): 02/08/21 10:26:10:899 There are 5 threads running.
(T16228)Debug(5852): 02/08/21 10:26:10:899 HipReportThread: got exit event.
(T15632)Debug(1384): 02/08/21 10:26:10:899 Logging out gateway, reason is StopThreads
(T16228)Debug(6151): 02/08/21 10:26:10:899 HipReportThread: HipReportThread quits.
(T15632)Debug(1423): 02/08/21 10:26:10:899 Logging out gateway over
(T10160)Debug(6293): 02/08/21 10:26:10:899 NetworkConnectionMonitorThread: got exit event.
(T15632)Debug(6539): 02/08/21 10:26:10:899 Going to wait all threads exit.
(T16204)Debug(5268): 02/08/21 10:26:10:899 NetworkDiscoverThread: got exit event.
(T3456)Debug(4818): 02/08/21 10:26:10:899 NotificationTimerThread: got exit event.
(T16204)Debug(5719): 02/08/21 10:26:10:899 NetworkDiscoverThread: quits.
(T10160)Debug(6308): 02/08/21 10:26:10:899 NetworkConnectionMonitorThread: quits.
(T15364)Debug(5019): 02/08/21 10:26:10:899 CaptivePortalDetectionThread: got exit event.
(T15364)Debug(5183): 02/08/21 10:26:10:899 CaptivePortalDetectionThread: captive portal detection thread exit status is (failed).
(T15632)Debug(6543): 02/08/21 10:26:11:008 threads are gracefully stopped, counter=599.
(T15632)Debug(6556): 02/08/21 10:26:11:008 Double check all threads.
(T15632)Debug(6602): 02/08/21 10:26:11:008 To reset thread quit event.
(T15852)Debug( 435): 02/08/21 10:26:11:008 HipMissingPatchThread: got thread exit event.
(T2488)Debug( 242): 02/08/21 10:26:11:008 HipCheckThread: got thread exit event.
(T14148)Debug( 418): 02/08/21 10:26:11:008 HipMonitor gets quit event.
(T14148)Debug( 435): 02/08/21 10:26:11:008 Unregister -- WscUnRegisterChanges
(T14148)Debug( 763): 02/08/21 10:26:11:024 HipMonitorThread quits.
(T2488)Debug( 287): 02/08/21 10:26:11:024 HipCheckThread: Hip check thread quits.
(T15852)Debug( 533): 02/08/21 10:26:11:039 HipMissingPatchThread: Hip check missiing patch thread quits.
(T15632)Debug( 132): 02/08/21 10:26:11:039 All hip collect threads quit gracefully.
(T15632)Debug(6612): 02/08/21 10:26:11:039 StopThreads ends.
(T15632)Dump (2526): 02/08/21 10:26:11:039 Clear lastErrStr
(T15632)Dump (4358): 02/08/21 10:26:11:039 Set registry LastErrorString as
(T15632)Debug(6486): 02/08/21 10:26:11:039 StartThreads starts:
(T15628)Debug(2381): 02/08/21 10:26:11:039 Setting debug level to 6
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x6d8 with thread ID 13716
(T13716)Debug(4661): 02/08/21 10:26:11:039 NotificationTimerThread: notification timer thread starts.
(T13716)Debug(4811): 02/08/21 10:26:11:039 NotificationTimerThread: wait (-1 ms) for notification timer event.
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x6e0 with thread ID 11188
(T11188)Debug(4857): 02/08/21 10:26:11:039 CaptivePortalDetectionThread: captive portal detection thread starts.
(T11188)Debug(5016): 02/08/21 10:26:11:039 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x6dc with thread ID 7904
(T7904)Debug(5193): 02/08/21 10:26:11:039 NetworkDiscoverThread: network discover thread starts.
(T7904)Debug(5258): 02/08/21 10:26:11:039 NetworkDiscoverThread: wait for network discover event.
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x6d4 with thread ID 15744
(T15744)Debug(5811): 02/08/21 10:26:11:039 HipReportThread: HipReportThread starts up.
(T15744)Debug(5844): 02/08/21 10:26:11:039 HipReportThread: wait for HIP report ready event.
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x698 with thread ID 15876
(T15876)Debug(6159): 02/08/21 10:26:11:039 NetworkConnectionMonitorThread: network connection monitor thread starts.
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x554 with thread ID 15872
(T15872)Debug( 167): 02/08/21 10:26:11:039 Start HipCheckThread
(T15872)Debug( 210): 02/08/21 10:26:11:039 HipCheckThread started.
(T15872)Debug( 216): 02/08/21 10:26:11:039 HipCheckThread: wait for hip check event for 3600000 ms);
(T15872)Dump ( 231): 02/08/21 10:26:11:039 HipCheckThread WinUWP: wait for hip check event for 60000 ms;
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x528 with thread ID 15856
(T15856)Debug( 176): 02/08/21 10:26:11:039 Start HipMissingPatchThread
(T15856)Debug( 409): 02/08/21 10:26:11:039 HipMissingPatchThread started.
(T15632)Debug( 25): 02/08/21 10:26:11:039 create thread 0x6ec with thread ID 2516
(T2516)Debug( 186): 02/08/21 10:26:11:039 Start HipMonitorThread
(T2516)Info ( 759): 02/08/21 10:26:11:039 HipMonitorThread starts
(T2516)Dump ( 397): 02/08/21 10:26:11:039 Wscapi.dll is loaded.
(T15632)Dump (12252): 02/08/21 10:26:11:039 CPanMSServiceWin::UpdateDisableGPSetting() - bDisabled=0.
(T2516)Dump ( 411): 02/08/21 10:26:11:039 Register -- WscRegisterForChanges
(T15632)Dump (2592): 02/08/21 10:26:11:039 pid is 11068
(T15632)Dump ( 218): 02/08/21 10:26:11:039 pid of PanGPA is 11068, m_dwPanGpAgentPid is 11068
(T15632)Debug(2630): 02/08/21 10:26:11:039 No user, using SSO
(T15632)Debug(10290): 02/08/21 10:26:11:039 Saved password is empty.
(T15632)Debug(2690): 02/08/21 10:26:11:039 Portal vpn.csinfra.nsw.gov.au, user , logonDomain GOVNET, saved user , path C:\Users\MINDLINM\AppData\Local\Palo Alto Networks\GlobalProtect\
(T15632)Debug(2756): 02/08/21 10:26:11:039 use proxy is 1
(T15632)Debug(2814): 02/08/21 10:26:11:039 Pre-logon-then-on-demand value is no
(T15632)Debug(1500): 02/08/21 10:26:11:039 SSO starts.
(T15632)Info (1529): 02/08/21 10:26:11:039 SSO ----- PanCredGet failed with error Element not found.
(T15632)Debug(1540): 02/08/21 10:26:11:039 SSO GetSsoCredential starts.
(T15632)Info (1570): 02/08/21 10:26:11:039 SSO ----- PanCredGet failed with error Element not found.

(T15632)Debug(10307): 02/08/21 10:26:11:039 SSO password is empty
(T15632)Debug(2920): 02/08/21 10:26:11:039 Empty username
(T15632)Dump (2938): 02/08/21 10:26:11:039 empty domain name.
(T15632)Debug(2952): 02/08/21 10:26:11:039 m_preUsername ___empty_username___
(T15632)Debug(10267): 02/08/21 10:26:11:039 Password is empty.
(T15632)Debug(7634): 02/08/21 10:26:11:039 Empty user for GetCachedPortalCfgOldNewFileName
(T15632)Debug(2973): 02/08/21 10:26:11:039 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___
(T15632)Debug(3135): 02/08/21 10:26:11:039 Use ssl tunnel is no
(T15632)Debug(3145): 02/08/21 10:26:11:039 bCheckCachedPortalForPrelogon: 0, m_bOnDemand: 0
(T15632)Debug(6645): 02/08/21 10:26:11:039 --Set state to Retrieving configuration.
(T15632)Dump ( 865): 02/08/21 10:26:11:039 status is Disconnected
(T15632)Dump ( 905): 02/08/21 10:26:11:039 stats.b_connected is 0, GetBestGateway is NULL.
(T15632)Debug(1964): 02/08/21 10:26:11:039 unknown network type.
(T15632)Debug(1057): 02/08/21 10:26:11:039 Display hip report V4 on the UI
(T15632)Dump (6394): 02/08/21 10:26:11:039
ResponseToClient.txt_output:

status
Disconnected

0

error

5.2.4-21
""
Client Cert Required

sso
Retrieving configuration.
no
vpn.csinfra.nsw.gov.au
no
no

(T15632)Dump (1603): 02/08/21 10:26:11:039 Send response to client for request status
(T15632)Dump (7183): 02/08/21 10:26:11:039 ServerThread: ProcessServerPortal -- GetConfigFromPortal
(T15632)Dump (3472): 02/08/21 10:26:11:039 Machine's device id is dbd72264-fbb9-4aab-9b99-ce2e9146660e
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect, value name is command
(T2516)Debug( 413): 02/08/21 10:26:11:039 HipMonitorThread wait for exit event.
(T2516)Dump ( 415): 02/08/21 10:26:11:039 before WaitForMultipleObjects
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect, value name is context
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect, value name is timeout
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect, value name is file
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect, value name is checksum
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect, value name is error-msg
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect, value name is command
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect, value name is context
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect, value name is file
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect, value name is checksum
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect, value name is error-msg
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect, value name is command
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect, value name is context
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect, value name is timeout
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect, value name is file
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect, value name is checksum
(T15632)Dump ( 162): 02/08/21 10:26:11:039 CPanRegKey GetValueString subKey is Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect, value name is error-msg
(T15632)Dump (7687): 02/08/21 10:26:11:039 entering.
(T15632)Dump ( 789): 02/08/21 10:26:11:039 vpn.csinfra.nsw.gov.au is not ipv6
(T15632)Debug(12844): 02/08/21 10:26:11:039 Portal's ipv4 address 143.119.161.5
(T15632)Debug(7734): 02/08/21 10:26:11:039 SSO enable status is 1, user name is ___empty_username___, domain name is .
(T15632)Dump (7737): 02/08/21 10:26:11:039 reset user authentication status to true.
(T15632)Dump ( 362): 02/08/21 10:26:11:039 COSVersion::OSProductName - fetch OS productName successful = Windows 10 Enterprise
(T15632)Dump ( 362): 02/08/21 10:26:11:039 COSVersion::OSProductName - fetch OS productName successful = Windows 10 Enterprise
(T15632)Dump ( 127): 02/08/21 10:26:11:039 Skip calling GetProductInfo for Windows 10
(T15632)Debug(2214): 02/08/21 10:26:11:039 open http session. agent is PAN GlobalProtect/5.2.4-21 (Microsoft Windows 10 Enterprise , 64-bit)
(T15632)Dump ( 362): 02/08/21 10:26:11:039 COSVersion::OSProductName - fetch OS productName successful = Windows 10 Enterprise
(T15632)Dump ( 362): 02/08/21 10:26:11:039 COSVersion::OSProductName - fetch OS productName successful = Windows 10 Enterprise
(T15632)Dump ( 127): 02/08/21 10:26:11:039 Skip calling GetProductInfo for Windows 10
(T15632)Debug( 465): 02/08/21 10:26:11:039 winhttp SetSecureProtocol, hSession=2bf0a370, bAllProtocol=0, gbFips=0
(T15632)Dump (1618): 02/08/21 10:26:11:039 Auto detect proxy for host vpn.csinfra.nsw.gov.au
(T15632)Dump ( 90): 02/08/21 10:26:11:039 GetProxyInfo
(T15632)Dump ( 362): 02/08/21 10:26:11:039 COSVersion::OSProductName - fetch OS productName successful = Windows 10 Enterprise
(T15632)Dump ( 362): 02/08/21 10:26:11:039 COSVersion::OSProductName - fetch OS productName successful = Windows 10 Enterprise
(T15632)Dump ( 127): 02/08/21 10:26:11:039 Skip calling GetProductInfo for Windows 10
(T15632)Debug( 465): 02/08/21 10:26:11:039 winhttp SetSecureProtocol, hSession=2b383240, bAllProtocol=0, gbFips=0
(T15632)Dump ( 102): 02/08/21 10:26:11:039 Proxy auto detect timeout 5 seconds
(T15632)Dump ( 106): 02/08/21 10:26:11:039 dwAveTimeout 1333 ms
(T15632)Dump ( 116): 02/08/21 10:26:11:039 Auto detect proxy url
(T15632)Debug( 120): 02/08/21 10:26:11:039 GetProxyInfo, autoConfigUrl=http://proxy.govconnect.nsw.gov.au:9090/proxy.pac
(T15632)Debug( 128): 02/08/21 10:26:11:039 GetProxyInfo, winhttpgetproxyforurl failed, lastError=12167
(T15632)Dump ( 134): 02/08/21 10:26:11:039 Auto detect proxy
(T15632)Debug(1635): 02/08/21 10:26:11:039 SetProxyForHost(https://vpn.csinfra.nsw.gov.au/ :disappointed_face: timeout:5 AutoDetect:1 url:http://proxy.govconnect.nsw.gov.au:9090/proxy.pac proxy: bypass: proxystr:
(T15632)Dump (1660): 02/08/21 10:26:11:039 m_proxyInfo.dwAccessType is 0, m_proxyInfo.lpszProxy is (null)
(T15632)Dump (11713): 02/08/21 10:26:11:039 Scep clean
(T15632)Dump (11715): 02/08/21 10:26:11:039 Clean m_pScepCert
(T15632)Dump (3715): 02/08/21 10:26:11:039 Clean m_szScepCertPanName
(T15632)Debug(6693): 02/08/21 10:26:11:039 ----Portal Pre-login starts----
(T15632)Debug(4891): 02/08/21 10:26:11:039 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)
(T15632)Debug( 559): 02/08/21 10:26:11:062 Network is reachable
(T15632)Debug(6726): 02/08/21 10:26:11:063 Pre-login. verifyportalcert=yes
(T15632)Dump ( 789): 02/08/21 10:26:11:063 vpn.csinfra.nsw.gov.au is not ipv6
(T15632)Debug(10696): 02/08/21 10:26:11:063 Check cert of server 143.119.161.5
(T15632)Dump ( 146): 02/08/21 10:26:11:063 pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer
(T15632)Dump (1463): 02/08/21 10:26:11:063 File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T15632)Debug(10711): 02/08/21 10:26:11:063 File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist.
(T15632)Debug( 780): 02/08/21 10:26:11:063 SSL connecting to 143.119.161.5
(T15632)Dump ( 789): 02/08/21 10:26:11:063 143.119.161.5 is not ipv6
(T15632)Dump ( 469): 02/08/21 10:26:11:063 Receive timeout is 30
(T15632)Dump ( 516): 02/08/21 10:26:11:063 Connect timeout is 5
(T15632)Dump ( 572): 02/08/21 10:26:11:063 ii: 0 res->ai_family: 2
(T15632)Dump ( 575): 02/08/21 10:26:11:063 Found IPv4 address
(T15632)Debug( 559): 02/08/21 10:26:11:070 Network is reachable
(T15632)Dump ( 64): 02/08/21 10:26:11:072 connect returns 10035(A non-blocking socket operation could not be completed immediately.)
(T15632)Dump (1315): 02/08/21 10:26:11:086 SSL_connect: initialization
(T15632)Dump (1315): 02/08/21 10:26:11:086 SSL_connect: write client hello A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: read server hello A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: read server certificate A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: read server certificate request A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: read server done A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: write client certificate A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: write client key exchange A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: write change cipher spec A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: write finished A
(T15632)Dump (1315): 02/08/21 10:26:11:097 SSL_connect: flush data
(T15632)Dump (1315): 02/08/21 10:26:11:113 SSL_connect: read finished A
(T15632)Debug(1247): 02/08/21 10:26:11:113 Failed to X509_LOOKUP_load_file
(T15632)Debug( 366): 02/08/21 10:26:11:113 Open_SSL_connection: subject '/C=AU/ST=New South Wales/L=Sydney/O=Department of Customer Service/CN=*.csinfra.nsw.gov.au'
(T15632)Debug( 370): 02/08/21 10:26:11:113 Open_SSL_connection: issuer '/C=US/O=Entrust, Inc./OU=See www.entrust.net/legal-terms/OU=(c) 2012 Entrust, Inc. - for authorized use only/CN=Entrust Certification Authority - L1K'
(T15632)Dump ( 826): 02/08/21 10:26:11:113 StandardizeIpv6Format host=vpn.csinfra.nsw.gov.au
(T15632)Dump ( 789): 02/08/21 10:26:11:113 vpn.csinfra.nsw.gov.au is not ipv6
(T15632)Dump ( 895): 02/08/21 10:26:11:113 standardized name is vpn.csinfra.nsw.gov.au
(T15632)Dump ( 907): 02/08/21 10:26:11:113 count = 1
(T15632)Dump ( 914): 02/08/21 10:26:11:113 alt current_name_type=2
(T15632)Dump ( 917): 02/08/21 10:26:11:113 alt name=*.csinfra.nsw.gov.au
(T15632)Dump ( 962): 02/08/21 10:26:11:113 sub alt name=*.csinfra.nsw.gov.au
(T15632)Dump (1067): 02/08/21 10:26:11:113 MFAuthHandleMsg: Check domain name vpn.csinfra.nsw.gov.au versus CN name *.csinfra.nsw.gov.au
(T15632)Dump ( 789): 02/08/21 10:26:11:113 vpn.csinfra.nsw.gov.au is not ipv6
(T15632)Dump (1044): 02/08/21 10:26:11:113 vpn.csinfra.nsw.gov.au is not ipv4
(T15632)Debug(1113): 02/08/21 10:26:11:113 Name vpn.csinfra.nsw.gov.au matches pattern *.csinfra.nsw.gov.au
(T15632)Debug( 967): 02/08/21 10:26:11:113 Hostname vpn.csinfra.nsw.gov.au matches sub alt name *.csinfra.nsw.gov.au
(T15632)Dump ( 977): 02/08/21 10:26:11:113 check subalt returns 1
(T15632)Dump ( 803): 02/08/21 10:26:11:113 Disconnect SSL
(T15632)Debug(1323): 02/08/21 10:26:11:113 OpenSSL alert write:warning:close notify
(T15632)Dump ( 814): 02/08/21 10:26:11:113 Disconnect tcp socket
(T15632)Dump (10835): 02/08/21 10:26:11:113 CheckServerCert() returns 0x1002
(T15632)Dump (1044): 02/08/21 10:26:11:113 vpn.csinfra.nsw.gov.au is not ipv4
(T15632)Dump ( 789): 02/08/21 10:26:11:113 vpn.csinfra.nsw.gov.au is not ipv6
(T15632)Dump ( 767): 02/08/21 10:26:11:113 vpn.csinfra.nsw.gov.au is fqdn
(T15632)Dump (2750): 02/08/21 10:26:11:113 portal proxyparam is empty
(T15632)Dump (2772): 02/08/21 10:26:11:113 OID, oid=
(T15632)Debug(2669): 02/08/21 10:26:11:113 encpostdata, encpostdata=000002302BFA2790, encpostdatalen=176
(T15632)Debug(2838): 02/08/21 10:26:11:113 REQID=2,IPADDR=vpn.csinfra.nsw.gov.au,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=1,PROXY_CFGURL=http://proxy.govconnect.nsw.gov.au:9090/proxy.pac,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY.
(T15632)Dump ( 865): 02/08/21 10:26:11:113 status is Disconnected
(T15632)Dump ( 905): 02/08/21 10:26:11:113 stats.b_connected is 0, GetBestGateway is NULL.
(T15632)Debug(1605): 02/08/21 10:26:11:129 Send response to client for request https_request
(T15632)Dump (2868): 02/08/21 10:26:11:129 gpapintimeout not set, set it to 600 seconds
(T15632)Debug(2948): 02/08/21 10:26:11:231 receive pan_msg_ping, 3
(T15632)Debug(2948): 02/08/21 10:26:11:331 receive pan_msg_ping, 2
(T15632)Dump (2954): 02/08/21 10:26:11:331 retid =2
(T15632)Dump (2960): 02/08/21 10:26:11:331 reqid matchs, continue.
(T15632)Debug(6838): 02/08/21 10:26:11:331 prelogin to portal result is

Error

Valid client certificate is required
Required client certificate not found. Please contact your IT administrator.

1AU

(T15632)Debug(6873): 02/08/21 10:26:11:331 REGION-PRIO, region code is AU
(T15632)Debug(12657): 02/08/21 10:26:11:331 REGION-PRIO, save region code AU
(T15632)Debug(7088): 02/08/21 10:26:11:331 prelogin status is Error
(T15632)Error(7091): 02/08/21 10:26:11:331 pre-login error message: Valid client certificate is required
(T15632)Dump (2241): 02/08/21 10:26:11:331 close WinHttp close handle.
(T15632)Debug(7917): 02/08/21 10:26:11:331 Non-OnDemand mode valid client cert is required.
(T15632)Info (9558): 02/08/21 10:26:11:331 Portal config does not exist, try registry/plist
(T15632)Dump (9568): 02/08/21 10:26:11:331 Failed to get version from config, try local
(T15632)Info (7931): 02/08/21 10:26:11:331 failed to retrieve value of the tag version.
(T15632)Debug(7942): 02/08/21 10:26:11:331 Failed to get portal config from portal vpn.csinfra.nsw.gov.au.
(T15632)Debug(7973): 02/08/21 10:26:11:331 Try to restore last portal config from file.
(T15632)Dump ( 146): 02/08/21 10:26:11:331 pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\PanSCEP_c34f377586ce2187f2acba2566f4b655.cer
(T15632)Dump ( 146): 02/08/21 10:26:11:331 pan_get_full_path(): full path in multibyte char is C:\Program Files\Palo Alto Networks\GlobalProtect\PanSCEP_c34f377586ce2187f2acba2566f4b655.pfx
(T15632)Debug(8020): 02/08/21 10:26:11:331 Skip retrieve cached portal configuration for empty user
(T15632)Debug(7952): 02/08/21 10:26:11:331 Set portal status to valid client cert needed.
(T15632)Debug(7962): 02/08/21 10:26:11:331 portal status is Client Cert Required.
(T15632)Dump (7966): 02/08/21 10:26:11:331 returns 0.
(T15632)Debug(7233): 02/08/21 10:26:11:331 Portal required client certificate is not found.
(T15632)Dump (4358): 02/08/21 10:26:11:331 Set registry LastErrorString as Required client certificate not found. Please contact your IT administrator.
(T15632)Dump ( 865): 02/08/21 10:26:11:331 status is Disconnected
(T15632)Dump ( 905): 02/08/21 10:26:11:331 stats.b_connected is 0, GetBestGateway is NULL.
(T15632)Debug(1964): 02/08/21 10:26:11:331 unknown network type.
(T15632)Debug(1057): 02/08/21 10:26:11:331 Display hip report V4 on the UI
(T15628)Debug(2381): 02/08/21 10:26:11:331 Setting debug level to 6
(T15632)Dump (6394): 02/08/21 10:26:11:331
ResponseToClient.txt_output:

status
Disconnected

0

error
Required client certificate not found. Please contact your IT administrator.
5.2.4-21
""
Client Cert Required

sso
Disconnected
no
vpn.csinfra.nsw.gov.au
no
no

(T15632)Dump (1603): 02/08/21 10:26:11:331 Send response to client for request status
(T15632)Dump (11128): 02/08/21 10:26:11:331 Set m_bPreviousSwitchOffMsg to 0